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Where is your jewelry made?Our products are hand-crafted by artisans in the U.S.A.
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What is your metal made of?Our metals are cast from a selection of sterling silver, silver with pewter, or brass. The components using sterling silver are stamped appropriately while brass is used, primarily in our post design, to ensure the extended post remains durable. Our artisans use a plating process to seal and prevent tarnishing, including the use of 24K gold on items with a gold finish. Michael-Alexis is not responsible for any allergic reations due to possible traces of brass, silver, gold, nickel and pewter. If you have any known allergies, please contact us for alternatives.
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What are your stones made of?We use high-quality, lab-created simulant gemstones to achieve optimal vibrancy and color at a reasonable price for our customers. Lab-created stones are generally conflict-free and have many other benefits.
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Are lab-created stones better?Lab-created stones have many benefits, including crystal clear precision and conflict free processes. Click here to learn more about the benefits of lab-created stones.
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How long does it take to receive my order?Pieces that are in stock will ship in 5 to 7 business days. If we need to make a piece for you, it will take about two weeks, provided the components are in our studio. If not, it takes about 6-8 weeks to order and create your design. As always, please ask us if you need something outside the box. We want this to work for you and will do our best to meet any time constraints you may have.
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I have a special occasion. Can I order something specific?Of course! Please visit our Custom page to learn all about what we can do. Let's connect!
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What is your return policy?Something not working for you? If ordered online, we accept cancellations within 24 hours of placing your order. Refunds are processed as long as: You contact us within 48 hours of receipt of your order to request refund. Item is returned in original packaging and condition within 5 days of receipt. Return shipping is at your expense and insurance for full value of item must be purchased. Refunds will be processed when item is returned and deemed to be in original packaging and condition . For store credit: Return shipping is at your expense and insurance for full value of item must be purchased. Item must be returned within 14 days of receipt. Store Credit will be issued when item is returned and deemed to be in original packaging and conditions. We want you to be happy with your purchase, so please contact us if you are anything less than delighted! Thank you.
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How do I contact you with my issue?Please send us a quick note to our customer service email. We are always happy to help you!
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Anything else I need to know?You tell us! Michael-Alexis is a brand of AMK Jewelry Concepts, LLC. All images on this site are copyright to our company and may NOT be reproduced in any way without our permission. We reserve all rights. Thank you!
Frequently Asked Questions
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